At PreDesign Studio, customer satisfaction is our top priority. We strive to ensure you are delighted with your purchase. However, we understand that sometimes returns or refunds may be necessary. This policy outlines our return and refund procedures.

1. Eligibility for Returns

You can return items under the following conditions:

  1. Defective or Damaged Items:
    • Items that are damaged during shipping or have manufacturing defects are eligible for returns.
  2. Incorrect Products:
    • If you receive an incorrect product, you may return it for a replacement or refund.
  3. Timeframe:
    • Returns must be initiated within 7 days of receiving the product. After this period, we cannot process returns.
  4. Condition of Items:
    • Items must be returned in their original condition, including packaging, tags, and certificates (if applicable). Items showing signs of wear, damage, or alteration will not be accepted.
  5. Exceptions:
    • Custom-Designed Jewelry: Due to the personalized nature of custom designs, these items are non-returnable and non-refundable unless they are defective or damaged upon delivery.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    • Email us at info@yusuf.digitaligyaan.com or call us at +972584241996 with your order details and reason for return.
  2. Provide Evidence:
    • Share photographs of the item showing the defect, damage, or incorrect product.
  3. Approval:
    • Once your return request is approved, we will provide instructions on how to ship the item back to us.
  4. Shipping Costs:
    • For defective, damaged, or incorrect products, we will cover the return shipping cost. For other returns, the customer is responsible for shipping charges.

3. Refund Policy

Refunds will be issued under the following conditions:

  1. Mode of Refund:
    • Refunds will be processed via the original payment method.
  2. Timeline:
    • Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
  3. Partial Refunds:
    • If an item is returned in a condition that shows signs of use or missing packaging, a partial refund may be issued at our discretion.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom-designed jewelry.
  • Gift cards.
  • Items purchased on clearance or during special sales, unless defective.

5. Cancellations

  1. Order Cancellation:
    • Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible, especially for custom-designed jewelry.
  2. Refund for Canceled Orders:
    • Canceled orders will be refunded in full if canceled within the allowed timeframe.

6. Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect items. For exchanges, please follow the return process outlined above. Replacement items will be shipped after we receive and inspect the returned product.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

  • Email: info@yusuf.digitaligyaan.com
  • Phone: +972584241996
  • Address: Tel Aviv, Israel

By purchasing from PreDesign Studio, you agree to this Return and Refund Policy. We are committed to providing a seamless shopping experience and are here to assist you with any concerns.